United Bank limited UBL Jobs Available in May 2024 Full Time

United Bank limited UBL Jobs Available in May 2024. UBL is seeking a qualified Assistant Manager – Inbound Voice (Team Leader) for our Contact Center, based in multiple cities. This permanent position requires at least a Bachelor’s degree from a MEC recognized institute/university and 1-2 years of experience in customer service. Moreover,  The successful candidate will possess exemplary leadership and team management skills, excellent communication and problem-solving abilities, and familiarity with Microsoft Office and contact base applications. Key responsibilities include managing a team of customer care officers, enhancing service quality, driving performance improvements, and reporting on key metrics. Applications must be submitted before May 15, 2024.

Latest United Bank limited UBL Jobs Available in May 2024

Announcement Date: May 01, 2024
Closing Date for Applications: May 15, 2024
Qualifications Needed: Bachelor, Master
Location: Lahore, Punjab, Pakistan
Industry: Private
Hiring Organization: United Bank limited UBL
Source: As reported by Daily Jang/Official Website
Job Type: Full-time Employment

Benefits and Perks:

As an Assistant Manager – Inbound Voice (Team Leader), you will enjoy a variety of benefits and perks tailored to enhance your leadership and operational skills. Moreover, This role provides the opportunity to lead and inspire a dynamic team, ensuring top-notch customer service. You will have access to comprehensive training programs that are designed to bolster your management capabilities. Regular performance monitoring allows you to directly assess and improve team metrics, while engaging in quality assurance audits helps maintain the highest standards of service.

You’ll handle escalated customer issues, providing resolutions that boost customer satisfaction. Additionally, you’ll have the chance to streamline departmental processes, increasing efficiency. Your role also involves preparing impactful reports for senior management, giving you visibility and influence within the organization.

Why Join United Bank limited UBL:

Join United Bank Limited (UBL) to be part of a prestigious institution known for its innovative banking solutions and commitment to excellence. Moreover, UBL offers a dynamic work environment, opportunities for professional growth, and exposure to diverse banking services. Benefit from competitive salaries, training programs, and a supportive culture that values integrity and teamwork.

Eligibility Requirements:

To qualify for the role of Assistant Manager – Inbound Voice (Team Leader) at UBL Contact Center, candidates must possess a minimum Bachelor’s degree from a MEC-recognized institute or university. Applicants should have 1 to 2 years of experience in a customer service role, preferably in a supervisory or team leadership capacity. Moreover, Essential skills include proven leadership and team management abilities, strong communication and interpersonal skills for effective customer and team interactions, and excellent problem-solving and decision-making capabilities. Proficiency in Microsoft Office suite and contact base applications is also required to successfully manage and support the team.

Available Positions:

• Assistant Manager

Application Process:

To apply for the position of Assistant Manager – Inbound Voice (Team Leader) at UBL Contact Center, submit your completed application online by visiting https://www.ubldigital.com/Careers/Lateral-Hires. Ensure your application is fully complete as incomplete submissions will be rejected, and note that no hard copies will be accepted. The application deadline is 15th May 2024.

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FAQ’s

Q: How are training programs developed and implemented?

A: They are developed to enhance the skills and knowledge of team members and implemented to ensure effective handling of customer inquiries.

Q: What skills are essential for this role?

A: Leadership, team management, communication, problem-solving, decision-making, and proficiency in Microsoft Office suite and Contact base applications.